Refund Policy

7 Days Checking, Replacement, and Return Policy
EVO ZONE believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with an impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. 
“Your satisfaction is our top priority.”
That’s why we have our famous 7-day Checking, Replacement, and Return Policy.
What is it?
Though you won’t ever need it, our 7-day Replacement, Checking & Return Warranty is a service we created to provide you with complete peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely issues.
In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product immediately.
 
Return Policy in Case of Damaged Goods 
■ Unfortunately, fragile items are sometimes damaged in shipping.
■ We ask you to report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. Just take a picture of the damaged product and send it to our official WhatsApp number or through Email. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
■ If you receive a product that has damaged fabric or a dented shade and report it within 24 hours, we will provide a replacement product or shade at no additional charge.
■ If you wish to return a broken or damaged, the standard return policy will apply.
■ In case you want a refund when we receive the item we will refund you through Jazzcash, Easypaisa, or Bank account.
■ Please note that you are responsible for the cost of returning the items to us.
■ Delivery Charges will not be refunded.
■ Received item will be checked by our warehouse team for any damage.
■ Once approved by the warehouse, you will receive a refund through Jazzcash, Easypaisa, or Bank Account.
■ Exchanges (if applicable).
■ We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Care Representative.
■ cover EVO ZONE replacement policy is valid for the following situations/circumstances:
■ In case you have received the wrong product.
■ In case the product delivered to you has some defect or issue.
■ However, to complete replacement of your product, the product should be:
■ Undamaged, unused, and in the condition in which it was received (fragile items are not included)
■ The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
■ None of the items mentioned above, including the product itself is defaced or marked in any way, shape, or form.
If you would like any further clarification about our return & replacement policy, feel free to contact us at +923707280696

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

  1. COMPLETE RETURN FORM

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

 

If you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

  1. Contact with our representative

Tell your concern to our representative we will guide you accordingly.

  1. REPACK PACKET

After our representative instructions repack your packet with original packing and follow our representative instructions.

  1. SHIP TO

Customer will send/hand over the packet to the given address by our representative.

WHATSAPP ;+923707280696

EVO ZONE.com

saadfazal@gmail.com